Print Page - Can't start my subscription

Title: Can't start my subscription
Post by: abrileroux on December 16, 2016, 12:43:32 PM

Hi there!

I've added a card and I'm trying to start my subscription to your fantastic site.
When I press the green "Start Subscription ($12.00 per year)" button, it goes grey with a spinny wheel, and then just turns green again with "Start Subscription".

No errors..

Any idea?
Thanks!

Title: Re: Can't start my subscription
Post by: Alex on December 16, 2016, 02:13:53 PM

Hey there @abrileroux,

I looked into my logs and this is due to the payment being declined by your bank. You might need to contact your bank (they should see the attempt) or try another payment method.

I could improve the wording around here, and/or create an email when payment fails. (https://trello.com/c/nUCbUvmh/310-improve-error-messages-around-charging-payment-method-failure)
Sorry for the issue. :)

Title: Re: Can't start my subscription
Post by: abrileroux on December 18, 2016, 04:33:14 AM

Thanks man,

I just re-added the card and now it works!

Perfect!

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Financier App => Bug Reports => Topic started by: abrileroux on December 16, 2016, 12:43:32 PM