Financier Forums

Hi all! Hope everyone is having a good weekend and enjoying budgeting. :)

This message is a public service announcement. Under certain conditions your budget may not sync. Please check below to see if you may be affected.

Affected users

Anyone that has signed up for Financier, let their subscription lapse (did not pay for Financier and their trial ended) and then later decided to add their credit card between the time period of December 8th and today.

You will get an email if you were affected. Affected is only a small percentage of the total user base.

Check if you're affected

To check, please log into your Financier account in Chrome's incognito mode, or on a different device, and ensure that your account balances, budget amounts, etc are completely synced.

Fix

If you are not receiving all changes in Financier after following the above procedure, you are affected. In order to fix this issue, you must:

• Export your budget as a backup. This can be done by navigating to your budget on your device, clicking the gear next to the "Add an Account" button, and clicking "Backup Budget."
• Reimport your budget by clicking the large "+" character on the "Your Budgets" page, clicking "Restore budget from a file", and uploading the file.
• You should have two budgets on your budgets page. Ensure that this budget is syncing properly (follow the above procedure under "Fix").
• After ensuring that the import/copy procedure above worked properly, remove the problematic (original) budget. This is the budget that does not have the "(Backup xxxxx)" text appended to the end of the name.
• That's it! You should be good to go. You may rename your budget to remove the "(Backup xxxxx)" text.

Thanks for understanding! 8) The fix has been deployed so this will not happen to anyone in the future.

Special thanks to @michaelmjd for catching this critical bug!

Update: I have sent an email to the affected users. If you have not received an email at the address you signed up with, you are probably not affected.